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Darma , Hamidah
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PERAN TENAGA TATA USAHA DALAM MENINGKATKAN KUALITAS LAYANAN PENDIDIKAN DI MADRASAH ALIYAH SWASTA BANI HASYIM TAHUN PELAJARAN 2024-2025 Yusup, Muhammad; Darma , Hamidah; Damanik , Rabukit
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 2, Juni 2026 Release
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.54666

Abstract

This study aims to describe the role of administrative staff in improving the quality of educational services at Ibnu Hasyim Private Islamic Senior High School (Madrasah Aliyah Swasta Ibnu Hasyim). The background of this research is based on the importance of administrative staff as an integral part of school management that supports the smooth implementation of educational processes. The research employed a qualitative approach, with data collected through interviews, observations, and documentation. The research subjects consisted of the principal, administrative staff, teachers, and students. The findings reveal that administrative staff play a significant role in supporting the administration of education, managing student data, maintaining document archives, providing information services, and assisting in the effective implementation of school activities. The professional, prompt, and accurate performance of administrative staff has a positive impact on the smooth delivery of educational services and enhances the satisfaction of the school community. In conclusion, the optimal role of administrative staff can improve the quality of educational services. Therefore, this role should be supported through the enhancement of staff competencies, the provision of adequate work facilities, and well-coordinated management.
Co-Authors Damanik , Rabukit Muhammad Yusup