Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Community Development and Empowerment Journal
Septian Sony Utomo
Universitas Pembangunan Nasional Veteran Jawa Timur

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Optimizing Partnership Operational Processes at SEAMOLEC South Tangerang Through Customer Relationship Management Muhammad Farhan Abdillah; Septian Sony Utomo
Community Development and Empowerment Vol. 1 No. 2 (2026): Mei
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/code.v1i2.32

Abstract

This community service journal documents the operational optimization of partnership management at SEAMEO Regional Open Learning Centre (SEAMOLEC) South Tangerang through the implementation of the Independent Merdeka Belajar Kampus Merdeka (MBKM) Internship program. The Community Partnership Division faced administrative challenges due to decentralized collaboration data, the risk of delays in updating Memorandums of Understanding (MoUs), and inconsistencies in monitoring schedules. To address these issues, a cloud-based database system using Google Sheets was designed to integrate all partnership variables in real-time. The implementation method of this community service consisted of five main phases: field survey, problem identification, database design, data implementation, and system evaluation. The program results showed a significant increase in efficiency, where the search time for cooperation documents was cut by up to 90%, and tracking the status of cooperation achieved 100% accuracy. The application of Customer Relationship Management (CRM) principles and continuous quality management successfully strengthened external communication and maintained the loyalty of strategic partners. This program proves that the integration of information technology in partnership administration governance can create a regional collaboration ecosystem that is more productive, responsive, and accountable.
Co-Authors Muhammad Farhan Abdillah