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Sulmiah Sulmiah
Public Administration Science, Faculty of Social Sience and Law, Universitas Negeri Makassar, Indonesia
Economics, Econometrics & Finance Other

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Assessing the Efficiency and Challenges of Online Single Submisson in Improving Public Services Herlina Sakawati; Muh. Nur Yamin; Sulmiah Sulmiah; Widyawati Widyawati; Anisa Fitri
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 2 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i2.67022

Abstract

This study examines the implementation of the Online Single Submission (OSS) system in East Luwu Regency to improve the quality of public services, especially in licensing services, using descriptive qualitative. The research data used came from interviews, observations, and literature reviews. The research findings show that OSS has improved service efficiency in terms of ease of access, speed, and user experience. However, there are still challenges, especially related to unstable internet infrastructure, lack of complete information, and system integration problems. To maximize the potential of OSS, it is necessary to improve technology infrastructure and improve communication strategies. This study provides insight into the need for a more comprehensive digital service framework to ensure equitable access and user satisfaction in the provision of public services. 
Co-Authors Anisa Fitri Herlina Sakawati Muh. Nur Yamin Widyawati Widyawati