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p-Index From 2021 - 2026
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All Journal ABM: International Journal of Administration, Business and Management
Ngatimun
University of Panca Marga

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The Influence of Differences in Chinese and Indonesian Work Cultural Values on Employee Performance at PT Imasco Tambang Raya Moch Sulthon Fathoni Sadek; R Abdul Haris; Ngatimun; Mohammad Iskak Elly; Yunaz Farada Yoga
ABM: International Journal of Administration, Business and Management Vol 8 No 2 (2026): December 2025 - May 2026
Publisher : LPPM Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v8i2.2072

Abstract

This study aims to analyze the differences between Chinese and Indonesian work cultures and their influence on employee performance at PT Imasco Tambang Raya. The research employed a quantitative approach using a comparative-associative design. The population consisted of all 54 employees of PT Imasco Tambang Raya, and a census sampling technique was applied, allowing the entire population to be included as research respondents. Data were collected through questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that Chinese work culture emphasizes discipline, hierarchy, and result orientation, while Indonesian work culture highlights cooperation, harmony, and a sense of family. Indonesian work culture has a more dominant influence on employee performance because its values are more compatible with the characteristics of the local workforce. Therefore, multinational companies are encouraged to integrate the strengths of both work cultures by combining the discipline and result orientation of Chinese work culture with the collaborative and harmonious values of Indonesian work culture to improve employee performance and organizational effectiveness.
Customer Satisfaction Mediating Service Quality, Price, and Digital Promotion on Online Transportation Customer Loyalty: Diago Ariesandika; Amirullah; Ngatimun
ABM: International Journal of Administration, Business and Management Vol 8 No 2 (2026): December 2025 - May 2026
Publisher : LPPM Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v9i1.2093

Abstract

This study investigates the effects of service quality, price, and digital promotion on customer loyalty, with customer satisfaction serving as a mediating variable among students using online transportation services in Probolinggo City, Indonesia. A quantitative research approach was employed using an explanatory research design. Data were collected from 158 respondents through a structured questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The findings reveal that service quality, price, and digital promotion each have a positive and significant effect on customer satisfaction. Furthermore, these three variables also have significant positive direct effects on customer loyalty. Among them, digital promotion demonstrates the strongest influence on customer loyalty, indicating that promotional strategies implemented through digital platforms play a crucial role in retaining student users. However, customer satisfaction does not significantly affect customer loyalty, indicating that it does not mediate the relationships between service quality, price, digital promotion, and customer loyalty. These findings suggest that students' loyalty toward online transportation services is influenced more by functional and marketing-related factors than by satisfaction alone. This study contributes to the service marketing literature by providing empirical evidence regarding the determinants of customer loyalty in the online transportation sector and offers practical implications for service providers in developing effective service quality, pricing, and digital marketing strategies.
Co-Authors Amirullah Diago Ariesandika Moch Sulthon Fathoni Sadek Mohammad Iskak Elly R Abdul Haris Yunaz Farada Yoga