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All Journal INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Suroso Suroso
Management Study Program, Universitas Buana Perjuangan Karawang
Economics, Econometrics & Finance

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ORGANIZATIONAL COMMUNICATION AND JOB SATISFACTION AMONG BANK MANDIRI SOPPENG EMPLOYEES Mansur Mansur; Suroso Suroso; Kusman Palula; Nur Achriaty Achmar
INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS Vol. 3 No. 3 (2026): INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Publisher : CV. Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.22263289

Abstract

This study investigates the relationship between organizational communication and employee job satisfaction at PT Bank Mandiri, Soppeng Branch. The inquiry was prompted by the operational importance of clear work instructions, performance feedback, reporting practices, and communication about workplace constraints in a service organization. A quantitative census design was used because all 20 branch employees were included through saturated sampling. Data were obtained from observation, a five-point questionnaire, organizational documents, and supporting literature. Descriptive statistics were used to summarize respondent characteristics and item responses, while simple linear regression was applied to test the proposed relationship. Employees generally reported clear work procedures, understandable performance-evaluation communication, established reporting practices, opportunities for professional development, and a well-functioning reward system. After reconciling inconsistent figures in the original coefficient table, the article consistently reports an unstandardized regression coefficient of 0.463 with p = 0.003 for organizational communication. The result indicates a positive and statistically significant relationship: stronger organizational communication is associated with higher employee job satisfaction in the branch context.
Co-Authors Kusman Palula Mansur Mansur Nur Achriaty Achmar