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All Journal Journal of Management and Digital Business
Deltri Apriyeni
Program Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi KBP Padang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Determinasi burnout pegawai: Peran role conflict, role ambiguity, dan cyberloafing Deltri Apriyeni; Suhelmi Helia; Yenni Hasniarti
Journal of Management and Digital Business Vol. 6 No. 2 (2026): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v6i2.3132

Abstract

Burnout is a critical psychological phenomenon within public sector organizations, particularly in healthcare service institutions. This study examines the partial and simultaneous effects of role conflict, role ambiguity, and cyberloafing on burnout among 47 employees at the Sungai Penuh City Health Office using a total sampling technique. A primary novelty of this research is the positioning of cyberloafing as an adaptive coping mechanism rather than a purely destructive behavior. Employing a quantitative approach with multiple linear regression analysis, the results demonstrate that role conflict and role ambiguity have positive and significant impacts on burnout. Conversely, cyberloafing exerts a significant negative influence on burnout, indicating its role in mitigating workplace exhaustion. Simultaneously, these three variables significantly affect burnout. These findings offer strategic implications for public sector human resource management in designing role-clarity policies and proportional internet usage regulations as preventive measures against employee burnout.
Co-Authors Suhelmi Helia Yenni Hasniarti