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All Journal EKONOMIS : Journal of Economics and Business
Ilzar Daud
Master Program of Management, Faculty of Economics and Business, Universitas Tanjungpura, Pontianak, Indonesia.
Economics, Econometrics & Finance

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The Effect of Artificial Intelligence on Employee Performance Mediated by Knowledge Sharing and Employee Engagement in State-Owned Banks in Indonesia Chairul Anwar; Muhammad Rizqullah Naufal; Muhammad Irfani Hendri; Ilzar Daud
Ekonomis: Journal of Economics and Business Vol 10, No 2 (2026): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v10i2.2319

Abstract

Over the past decade, advanced technologies like artificial intelligence (AI) have significantly influenced the evolution of business processes and organizational structures. The growing adoption of these innovations has improved effectiveness, efficiency, and overall performance by combining existing knowledge with new advancements, thereby enhancing AI's capabilities. The present research adopted a descriptive quantitative methodology with a causal approach to investigate AI's effect on employee performance, with an emphasis on the mediating roles of knowledge sharing and employee engagement. The study targeted employees from four state-owned banks in Indonesia—BNI, BRI, BTN, and Mandiri—and gathered data from 200 respondents using a purposive sampling technique. Structural Equation Modeling (SEM) was conducted with AMOS 24 software. The findings demonstrated that AI had a positive and significant effect on employee performance, knowledge sharing, and employee engagement. Furthermore, both knowledge sharing and employee engagement significantly and positively affected employee performance. These results underscored the significance of knowledge sharing and employee engagement as key mediators in the correlation between AI and employee performance.
Co-Authors Chairul Anwar M. Irfani Hendri Muhammad Rizqullah Naufal