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All Journal JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Annals of Human Resource Management Research Jurnal Studi Pemerintahan dan Akuntabilitas
Arman Syarif
STIE Krakatau, Lampung, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics Social Sciences

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Why Nurses Excel: The Role of Work Environment and Motivation Arman Syarif; Nanda Fathiyah Gumay; Ahmad Sopyan
Jurnal Studi Pemerintahan dan Akuntabilitas Vol 4 No 2 (2025): Januari
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jastaka.v4i2.5228

Abstract

Purpose: This study investigates the effect of work environment on nursing performance, with work motivation as a mediating variable. It focuses on nurses working in public health centers (Puskesmas) in Batam, Indonesia. Methodology/approach: A cross-sectional survey was conducted involving 136 nurses using a structured questionnaire. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.0. Results/findings: The results revealed that the work environment had no direct effect on nursing performance. However, it showed a significant indirect effect through work motivation. Motivation was found to fully mediate the relationship between the work environment and nurse performance. Conclusions: A supportive work environment contributes to nursing performance only when it enhances work motivation. Motivation serves as the primary driver in translating organizational support into effective job behavior, particularly in the public healthcare context. Limitations: This study emphasizes the psychological mechanism through which work environment affects performance, supporting the integration of motivational strategies in nurse management. It offers practical implications for improving performance in primary care institutions by focusing on internal motivational factors. Contribution: The cross-sectional design limits the ability to draw causal inferences. The reliance on self-reported data may introduce bias, and the findings are specific to Puskesmas in Batam, thus limiting generalizability to other regions or healthcare settings.
Burnout Among Secretariat Employees: Job Demands, Work-Life Balance and Emotional Pathways Arman Syarif; Nanda Fathiyah Gumay
Jurnal Akuntansi, Keuangan, dan Manajemen Vol 7 No 4 (2026): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v7.n4.p137-155.2026

Abstract

Purpose: This study examines the effects of job demands and work-life balance on burnout through emotional pathways among secretariat employees. It aims to explain whether emotional pathways mediate the relationship between workplace conditions and burnout in administrative support roles.Methodology: This study employs a quantitative explanatory design using survey data from 138 valid respondents. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.0 to assess the measurement model, structural model, direct effects, and mediation effects.Results: Job demands significantly increase burnout and emotional pathways, indicating that higher administrative pressure, task urgency, and responsibility intensity contribute to employee strain. Unexpectedly, work-life balance positively affects burnout, suggesting that balance efforts may not reduce burnout when occupational pressure remains unresolved. Emotional pathways do not significantly affect burnout and do not mediate the relationship between job demands, work-life balance, and burnout.Conclusion: This study concludes that job demands are the most consistent predictor of burnout among secretariat employees. Burnout is primarily driven by persistent workplace demands rather than emotional mechanisms. These findings highlight the importance of managing workload and improving organizational conditions to reduce employee burnout.Limitations: This cross-sectional study is limited to secretariat employees in a specific organizational context, restricting causal interpretation and generalizability. Future studies should examine broader occupational groups and diverse settings.Contribution: This study contributes to burnout literature by highlighting secretariat employees as an underexplored occupational group and demonstrating that direct workplace factors explain burnout more strongly than emotional mediation mechanisms.
The influence of adversity quotient on nurses’ job performance during the COVID-19 Pandemic at Batam City Health Centers Arman Syarif; Nanda Fathiyah Gumay; Ahmad Sopyan
Annals of Human Resource Management Research Vol. 4 No. 2 (2024): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v4i2.3248

Abstract

Purpose: This study explores the effect of Adversity Quotient (AQ) on nurse job performance, with motivation as a mediating factor, especially during the COVID-19 crisis. Methodology: Employing a quantitative, explanatory research design, the study collected data from 137 nurses at community health centers (Puskesmas) in Batam, Indonesia. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to examine both direct and indirect effects. Results: AQ significantly boosts motivation but does not directly affect performance. Motivation has a strong positive impact on performance and fully mediates the AQ–performance link, showing that resilience must be channeled through motivation to influence behavior. Conclusions: The research concludes that AQ alone is insufficient to enhance performance it requires the presence of motivation to translate resilience into tangible outcomes. This highlights the importance of fostering motivational support in healthcare environments Limitations: The study’s generalizability is limited to nurses in Batam and is constrained by its cross-sectional design and self-reported data, which may introduce bias. Contribution: This study strengthens the integration of adversity quotient theory with self-determination theory by validating the mediating role of intrinsic motivation. It contributes a psychological model where motivation serves as a catalyst for transforming resilience into effective job behavior.
Co-Authors Ahmad Sopyan Nanda Fathiyah Gumay