Selly Silviawati
Universitas Sains dan Teknologi Komputer

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Digital Tax Administration and Its Impact on SMEs’ Tax Compliance Behavior Eka Satria Wibawa; Selly Silviawati; Nindi Anggi Wardani; Sri Wahyuning; Kasih Purwantini; Hendri Rasminto; Febryantahanuji
Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Vol. 6 No. 2 (2026): JULI : Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimea.v6i2.1982

Abstract

The digital transformation of tax administration has become a strategic government initiative to enhance service efficiency and strengthen tax compliance, particularly among small and medium-sized enterprises (SMEs) that form the backbone of the national economy. Although the adoption of digital systems such as e-filing, e-billing, and e-invoicing has streamlined tax reporting and payment processes, their actual effectiveness in shaping SME compliance behavior remains an issue that requires deeper examination. This study aims to investigate the influence of digital tax administration on the tax compliance behavior of SMEs in Indonesia, while also identifying the enabling and constraining factors in its implementation. A descriptive–exploratory qualitative approach was employed, with data collected through in-depth interviews, non-participant observation, and analysis of documents related to digital tax policies. The findings reveal that the digitalization of tax administration contributes positively to formal compliance, particularly in terms of timely reporting, but has not yet fully translated into improved material compliance, namely accurate tax payments in accordance with regulations. Key determinants of successful implementation include digital literacy, system quality, and the availability of technical support from tax authorities. These results reinforce the Technology Acceptance Model and existing tax compliance literature by highlighting that perceived ease of use and perceived usefulness of technology play a critical role in shaping taxpayer compliance behavior.
Analisis Peran Artificial Intelligence dalam Transformasi Sistem Manajemen Akuntansi di Indonesia Eka Satria Wibawa; Selly Silviawati; Nindi Anggi Wardani; Hendri Rasminto; Sri Wahyuning
Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen Vol. 5 No. 4 (2026): (Oktober) Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/inisiatif.v5i4.6435

Abstract

This study aims to examine the role of Artificial Intelligence in the transformation of accounting systems in Indonesia and to explore the experiences, perceptions, and challenges faced by users during the implementation of digital technology in accounting activities. Changes in the processes of recording, processing, and reporting financial information have become increasingly visible as accounting digitalization continues to grow rapidly across various organizations. Work systems that were previously carried out manually are gradually being replaced by automated systems based on digital technology, resulting in significant changes in accounting work patterns. A qualitative approach with a case study design was employed in this research to obtain a deeper understanding of accounting system transformation within organizations in Indonesia. Data were collected through semi-structured interviews, participatory observation, and documentation involving accountants, finance staff, internal auditors, and accounting information system managers selected through purposive and snowball sampling techniques. Data analysis was conducted using the Miles and Huberman interactive model through the stages of data reduction, data display, and conclusion drawing to ensure a systematic and comprehensive interpretation of the findings. The findings indicate that the implementation of Artificial Intelligence has improved work efficiency as well as the accuracy and speed of financial data processing through automated digital accounting systems. Changes in the competencies and roles of accountants were also identified, as administrative tasks have gradually shifted toward more strategic and data-driven analytical functions. On the other hand, several challenges remain during the digital transformation process, including low technological literacy, resistance to change, limited digital infrastructure, and concerns regarding data security. This study provides theoretical contributions to the development of digital accounting studies from both social and technological perspectives. In addition, the practical implications of this research are expected to assist organizations and educational institutions in preparing human resources that are more adaptive to technological developments. Future studies are recommended to expand the research scope across various sectors and apply mixed-methods approaches to obtain a more comprehensive understanding of digital accounting system transformation.