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All Journal Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis
Yedija C. William Margono
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Mobile Device Usage on Employees' Work-Life Conflict in a Non-Governmental Organization in South Jakarta Yedija C. William Margono
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 1 (2026): Januari : Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i1.2740

Abstract

This study examines the relationship between mobile device usage, employee productivity, employer expectations and work-life conflict in a non-governmental organization operating in South Jakarta, Indonesia. Device usage is separated into three domains: work-related use at the office, work-related use at home, and personal use during office hours. Job satisfaction and flexibility in work structure are treated as further antecedents, while productivity and employer expectations act as mediating constructs. Primary data were obtained from all 160 full-time employees of the organization through an online questionnaire distributed between March and May 2024, and the eleven hypothesised paths were tested with partial least squares structural equation modelling in SmartPLS 4. Four hypotheses were supported. Work-related device use at home is positively related to productivity and to employer expectations, personal use during office hours is negatively related to employer expectations, and employer expectations are strongly and positively related to work-life conflict. Flexibility in work structure, contrary to the hypothesis, is negatively related to employer expectations. Work-life conflict in this organization therefore appears to be driven less by the device than by the expectations that surround its use.
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