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All Journal Jurnal Manajemen
Yuli Indah Fajar Dini Dini
Department of Management, Faculty of Business and Management Universitas Internasional Batam
Economics, Econometrics & Finance

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The Work Environment, Employee Training, and Performance: Mediating Role of Job Satisfaction Joey Lim; Yuli Indah Fajar Dini Dini
Jurnal Manajemen Vol. 30 No. 2 (2026): June-September 2026
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v30i2.4086

Abstract

This study investigates whether workplace conditions and employee training are associated with the performance of employees working in three-star hotels in Batam City, Indonesia, and whether job satisfaction helps explain these relationships. Employing a cross-sectional, quantitative design, this research relied on a structured questionnaire administered to hotel staff with a minimum tenure of six months, with the collected responses subsequently examined through Partial Least Squares Structural Equation Modeling (PLS-SEM). Findings reveal that both the work environment and employee training exert a positive and statistically meaningful influence on job satisfaction as well as employee performance. Employee performance, in turn, benefits positively from job satisfaction, which also functions as a substantial mediating pathway linking the work environment to employee performance. By contrast, the pathway connecting employee training to employee performance via job satisfaction failed to reach statistical significance. Taken together, these outcomes suggest that enhancing workplace conditions bolsters employee performance partly through heightened job satisfaction, whereas training appears to shape performance in a more direct manner.
Co-Authors Joey Lim