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All Journal ENGAGEMENT: Jurnal Pengabdian Masyarakat
Nur Hasanah
Universitas Negeri Makassar, Indonesia
Religion Humanities Social Sciences

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Retail Management System Training for Catering MSMEs to Support Digital Transformation Aulia Sabril; Nur Hasanah; Sutarsi Suhaeb; Dian Atmasani
ENGAGEMENT: Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2026): Community Empowerment and Services
Publisher : Perkumpulan Dosen Fakultas Agama Islam Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58355/engagement.v5i1.179

Abstract

This community engagement program aimed to enhance the digital capacity of small and medium catering business owners through structured training in using a Retail Management System (RMS). The training was conducted in multiple phases, including system introduction, simulation, and real-time transaction practice. A total of 18 MSME participants were guided through practical modules such as sales input, inventory tracking, and digital receipt generation. Post-training results indicated a significant increase in participants’ confidence and efficiency, with many reducing manual recordkeeping by more than 50%. Beyond technical skills, the program fostered digital literacy and encouraged data-driven decision-making within daily operations. This initiative contributes to the digital transformation of food service MSMEs and presents a scalable model for empowering small businesses through targeted technology adoption.
Co-Authors Aulia Sabril Dian Atmasani Sutarsi Suhaeb