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All Journal Indonesian Journal of Innovation Science and Knowledge
Monika Bela Zaghu
Universitas Stella Maris Sumbabo
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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ANALISIS KUALITAS PELAYANAN PUBLIK PADA PUSKESMAS WATU KAWULA KABUPATEN SUMBA BARAT DAYA Samuel Bora Lero; Monika Bela Zaghu; Detriana Imeriet Nenobais; Alinda Rengu
Indonesian Journal of Innovation Science and Knowledge Vol. 3 No. 3 (2026): IJISK 2026
Publisher : Fakultas Pendidikan Ilmu Keguruan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijisk.v3i3.299

Abstract

This study aims to assess the quality of public health services through a case study at the Watu Kawula Community Health Center, analyze obstacles hindering service optimization, and propose solutions to address these issues, thereby ensuring optimal service delivery. This is a descriptive, empirical study utilizing a socio-legal (juridical-empirical) approach. The research was conducted at the Watu Kawula Community Health Center in Kota Tambolaka District, Southwest Sumba Regency, East Nusa Tenggara Province. Primary data were collected through observation and interviews, while secondary data were obtained via literature review. The findings were analyzed using qualitative methods and presented descriptively. Public health services at the Watu Kawula Community Health Center have begun to improve. This assessment is based on basic health service requirements, public service indicators (Hardiyansyah, 2018), and indicators regarding the fulfillment of the right to health. Obstacles preventing optimal service delivery include the simultaneous arrival of large numbers of patients—resulting in long queues and extended waiting times—which are common challenges for health facilities serving high patient volumes, as well as issues regarding community participation in appreciating the services provided by the center.
Co-Authors Alinda Rengu Detriana Imeriet Nenobais Samuel Bora Lero