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Priyo Ari Wibowo
STT Wastukancana Purwakarta, Indonesia
Education

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ANALISIS KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE SERVICE QUALITY DAN IMPORTANCE PERFORMANCE ANALYSIS  DI PD ARAHMAH Ahmad Fachrurozi; Priyo Ari Wibowo; Afif Fawa Idul Fata
Jurnal Manajemen Pendidikan Vol. 11 No. 4 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i4.3264

Abstract

This study aims to evaluate the service quality of tea products at PD Arahmah Wanayasa Purwakarta and identify service attributes that should be prioritized for improvement to increase customer satisfaction. This study employed the Service Quality (SERVQUAL) and Importance Performance Analysis (IPA) methods. The research data were collected through questionnaires distributed to 100 respondents who were customers of PD Arahmah tea products. The SERVQUAL method was used to measure service quality based on the gap between customer perceptions and expectations, while the IPA method was applied to determine the importance and performance levels of each service attribute and to classify them into four priority quadrants. The results showed that the average customer perception score was 3.80, while the average expectation score was 3.66, resulting in an average gap value of 0.14. The service quality (Q) value of 1.038 indicates that, overall, the service quality provided has met and exceeded customer expectations. The IPA results identified product packaging, taste consistency, and employees' understanding of customer needs as the main priorities for improvement. Improvements in these attributes are expected to enhance service quality, customer satisfaction, and the sustainability of PD Arahmah's business.
ANALISIS PENGENDALIAN PERSEDIAAN BAHAN BAKU POLYESTER STAPLE FIBRE MENGGUNAKAN METODE ECONOMIC ORDER QUANTITY (EOQ) DAN PERIODIC ORDER QUANTITY (POQ) DI PT INDORAMA TEKNOLOGIES COMPLEX Ibnu Noval Pratama; Afif Fawa Idul Fata; Priyo Ari Wibowo
Jurnal Manajemen Pendidikan Vol. 11 No. 4 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i4.3313

Abstract

This study aims to analyze and compare the effectiveness of the Economic Order Quantity (EOQ) and Periodic Order Quantity (POQ) methods in controlling polyester staple fibre raw material inventory at the Raw Material Godown (RMG) Department of PT Indorama Technologies Complex, and to determine which method minimizes total inventory cost most effectively. Methods: A quantitative approach with a comparative descriptive design was applied using six months of secondary inventory data (December 2024-April 2025), covering demand, ordering cost, and holding cost. Order quantity, ordering frequency, safety stock, reorder point, and total inventory cost (TIC) were calculated for both EOQ and POQ and compared against the company's existing ordering policy. Results: The EOQ method produced an optimal order quantity of 17,751 units with two orders over five months and a TIC of Rp6,900,459, while the POQ method produced an order interval of one month with 6,124 units per order and a TIC of Rp12,026,983. The company's current policy resulted in a TIC of Rp11,190,121. Safety stock was calculated at 2,152 units and reorder point at 8,276 units. Novelty: This study demonstrates that applying EOQ together with a structured safety stock and reorder point system can reduce inventory cost by approximately 38.3% compared to the company's existing policy, offering a practical decision framework for raw material inventory control in integrated textile manufacturing.
Co-Authors Afif Fawa Idul Fata Ahmad Fachrurozi Ibnu Noval Pratama