<![CDATA[Administrative service management in higher education institutions increasingly requires digital transformation to meet students’ needs for accessible, transparent, and efficient services. This study aims to describe the implementation of SOSIOCARE as a website-based student administrative service system at the Department of Sociology, Faculty of Social Sciences, Universitas Negeri Malang, and to examine its role in supporting digital academic service transformation. A qualitative descriptive approach was employed, with data collected through in-depth interviews with five informants consisting of three students, one administrative staff member, and one department head. Data were analyzed using the interactive model proposed by Miles, Huberman, and Saldaña, which includes data reduction, data display, and conclusion drawing and verification. The findings indicate four main outcomes. First, SOSIOCARE provides easier access to administrative services, with the three student informants reporting a transition from manual to system-based document status tracking during the initial period of implementation. Second, the service monitoring feature provides clearer status information through six stages of service tracking, allowing students to monitor their requests without repeatedly contacting administrative staff. Third, the system reduces repetitive inquiries regarding service status and helps administrative staff manage service data in a more organized manner. Fourth, the department head views SOSIOCARE as a positive step toward digital transformation of academic services and emphasizes institutional commitment as important for its continued development. Overall, the findings indicate that SOSIOCARE functions not only as a platform for submitting administrative requests but also as an integrated system for monitoring and managing student administrative services at the departmental level.]]>
