Eliza Deis Widoputri
Universitas Indonesia, Jakarta, Indonesia

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PARADOKS DIGITALISASI MANAJEMEN KINERJA DOSEN ASN: STUDI COMPLIANCE FATIGUE DAN SHADOW ADMINISTRATION DI UIN SUNAN KUDUS Muh. Asdig Fanani; Eliza Deis Widoputri; Raisa Ayu Rininta; Lita Efrianna Br Ginting
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 12 No 3 (2026): Agustus 2026
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v12i3.5967

Abstract

Lecturer performance management digitalization often fails to improve efficiency when information systems are developed in isolation. Although the themes of administrative burden and digital bureaucracy have been extensively researched, how cross-platform data entry repetition triggers shadow administration and compliance fatigue has received little attention, particularly within transforming institutions. Using a qualitative approach with a single case study design at UIN Sunan Kudus, the primary informants consisted of 13 lecturers who perform cross-platform performance reporting; comparative perspectives were obtained from two external lecturers, two internal IT managers, and one external IT expert. Data were collected through in-depth interviews, system usage observation, and digital shadowing, then analyzed thematically. The findings reveal that fourteen non-integrated platforms create a multi-entry dilemma, forcing lecturers to perform repeated data entry and manually carry out data integration functions. This condition triggers shadow administration and compliance fatigue, with varying intensity and adaptation strategies depending on generation, job role, and digital capacity. This study aims to map the shift in digital workload while formulating the HC-BPR framework. Its conceptual contribution lies in the theoretical proof that technology integration must address the restructuring of relationships between users, processes, and systems. The study recommends that system integration be carried out gradually through data standardization, process mapping, clarity of responsibilities, and service design that attends to the needs and well-being of lecturers.