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All Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Aldzikri Sulaksana
Universitas Galuh Ciamis
Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Management of Ciamis Type C Terminal from a good Governance Perspective by the Regional Technical Implementation Unit (UPTD) of the Ciamis Regency Transportation Office Aldzikri Sulaksana; Neti Sunarti; Ii Sujai
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 24 No. 2 (2026): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v24i2.1191

Abstract

Abstract This study examines the terminal governance of Type C Ciamis Terminal from the perspective of Good Governance by the Regional Technical Implementation Unit (UPTD) of the Ciamis Regency Transportation Agency. Terminal management faces significant challenges, including a decrease in public transportation passengers, a lack of public environmental awareness regarding waste management, and suboptimal infrastructure maintenance. This research employs a descriptive qualitative method. Data collection was carried out through structured observations, semi-structured interviews with 7 informants (including head of UPTD, head of administrative subdivision, general administration officer, drivers, and local traders), and official documentation analysis. The findings indicate that while several dimensions such as participation, law enforcement, equity, effectiveness, and accountability have been successfully operationalized, four key indicators remain suboptimal: transparency in information disclosure regarding regional non-tax revenues, active physical complaint mechanisms, sustainable institutional coordination, and a clear infrastructure modernization policy framework. Thus, structured improvements are required to elevate public services quality. Keywords: Governance, Good Governance, Type C Terminal, Public Transportation, UPTD Dishub
Co-Authors Ii Sujai Neti Sunarti