Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Greenation Management and Business Review (GMBR)
Hesti Fatma Yuniar Utami
Politeknik Piksi Ganesha, Bandung, Indonesia

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Evaluation of Medical Records Unit Management Based on the Management Functions Approach at Bhayangkara Level I Hospital, Pusdokkes Polri Hesti Fatma Yuniar Utami; Nadia Rizki Pratami
Greenation Management and Business Review Vol. 2 No. 2 (2026): Greenation Management and Business Review (April - September 2026)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gmbr.v2i2.802

Abstract

Medical Records Unit management plays an important role in supporting healthcare service quality, particularly in the implementation of Electronic Medical Records (EMRs). This study aimed to evaluate the management of the Medical Records Unit based on the management functions of planning, organizing, actuating, and controlling (POAC) at Bhayangkara Level I Hospital, Pusdokkes Polri. A descriptive qualitative method with a case-study design was employed. Seven informants were selected through purposive sampling. Data were collected through in-depth interviews and document review and were analyzed through data reduction, data presentation, and conclusion drawing. The findings showed that the management functions had been implemented through work-program planning, task distribution, service delivery in accordance with Standard Operating Procedures (SOPs), and periodic monitoring and evaluation. The identified constraints included EMR system disruptions, delays in document completion, and increased workload. The application of management functions supports the effectiveness of Medical Records Unit management; however, continuous improvement remains necessary to enhance service quality.
Co-Authors Nadia Rizki Pratami