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M. Hafizh Rafid Hidayat
Universitas Pamulang
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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Evaluasi Usability Mentari UNPAM Menggunakan Model SUS (System Usability Scale) Firman Pratama; Devi Damayanti; Haekal Mimtazulfaqhi Zaydan; Gilang Ramadhan; M. Hafizh Rafid Hidayat
Computer Journal Vol. 4 No. 2 (2026): August
Publisher : Yayasan Pendidikan Mitra Mandiri Aceh (YPMMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58477/cj.v4i2.513

Abstract

Current higher education infrastructure heavily relies on Learning Management Systems (LMS) as digital hubs for academic interaction. Universitas Pamulang implemented Mentari UNPAM to support large-scale online learning. However, the platform’s usability and User Experience (UX) have not been empirically assessed using standardized metrics. This lack of evidence contributes to increased cognitive load for users and limits the implementation of User-Centered Design (UCD). This study aims to evaluate the usability level of Mentari UNPAM and propose interface redesign recommendations. A descriptive quantitative approach was conducted by administering the System Usability Scale (SUS) to 150 active Informatics Engineering students. The results show an average SUS score of 68.27. Based on the Sauro-Lewis scale, this corresponds to a Fair-to-Good range with an Acceptable rating. Data distribution analysis further indicates satisfaction polarization associated with interaction friction during the First-Time User Experience (FTUE) phase, navigation disorientation, and server latency during peak traffic. As mitigation, the study recommends restructuring the layout hierarchy of critical features, integrating breadcrumb navigation, providing digital onboarding, and optimizing server architecture.
Co-Authors Devi Damayanti Firman Pratama Gilang Ramadhan Haekal Mimtazulfaqhi Zaydan