Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Information Systems and Business Technology
Hanna Hedilia Trisha Andani
Universitas Pamulang
Computer Science & IT Library & Information Science

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Perancangan Sistem Informasi Pelayanan Publik Berbasis Website Di Kelurahan Menggunakan Metode Agile (Studi Kasus: Kantor Kelurahan Kreo – Larangan) Hanna Hedilia Trisha Andani; Abdurrahman Harits
Journal of Information Systems and Business Technology Vol 2 No 4 (2026): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sub-district public services play a vital role in fulfilling the administrative needs of local citizens. However, the service mechanisms in Kreo Sub-district still encounter various operational constraints because administrative submissions and grievance reporting remain largely un-digitized. Consequently, this traditional setup extends processing durations, elevates human error risks in record-keeping, and restricts residents from tracking their application progress. This study aims to build an integrated web-based public service platform tailored for Kreo Sub-district using the Agile development framework. Data gathering was carried out via field observations, interviews, and relevant literature reviews. System modeling was performed using the Unified Modeling Language (UML), while data storage structures were constructed through Entity Relationship Diagrams (ERD) and Logical Record Structures (LRS). The resulting system accommodates administrative requests—comprising Family Cards, Electronic IDs, Domicile Transfer Letters, Birth Certificates, and Death Certificates—alongside an online public feedback channel. Three distinct user roles are accommodated: local residents, administrative employees, and the Sub-district Head. Functional validation using Black Box Testing verified that every core module operates according to pre-defined specifications. Overall findings demonstrate that the platform establishes a more systematic, efficient, and transparent public service workflow for both the community and local authorities.
Co-Authors Abdurrahman Harits