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All Journal Jurnal Ragam Pengabdian
Freddy Johanis Rumambi
Institute of Business and Multimedia ASMI, Jakarta, Indonesia
Environmental Science Social Sciences Other

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The Role of Crew Management and Compliance Principles in Supporting Shipowner Performance through a Manning Agency: A Qualitative Case Study Rico Suji Asmoro; Freddy Johanis Rumambi; Bambang Rismadi; Rudianto Rudianto; Pingkan Luciawati Sompi
Jurnal Ragam Pengabdian Vol. 3 No. 3 (2026): September-Desember In Progress
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/9gv0yy98

Abstract

This study analyzes how crew management and compliance principles support shipowner performance through a manning agency. A descriptive qualitative case-study design was applied using semi-structured interviews, observation, documentation, and literature review. Six informants represented management, crewing, document/compliance staff, seafarers, and a shipowner representative. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña through data condensation, data display, conclusion drawing, and verification, supported by source and technique triangulation. The findings show that crew management operates as an integrated process from crew requests and candidate matching to verification, deployment, monitoring, and evaluation. Compliance functions as a risk-control mechanism covering identity, competence, medical fitness, travel, employment, safety, and manning requirements. Manning-agency effectiveness depends on accurate databases, appropriate candidate matching, alternative candidates, transparent communication, and responsiveness to schedule changes. The study recommends integrated databases, compliance dashboards, standby crew pools, route-specific checklists, communication service-level agreements, and post-crew-change evaluation to strengthen operational continuity, safety, efficiency, and shipowner trust.
Co-Authors Bambang Rismadi Pingkan Luciawati Sompi Rico Suji Asmoro Rudianto Rudianto