Nazwah Putri Ramadhani
Institut Bisnis dan Informatika Kesatuan

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The Influence Of Tourist Attractions, Performance Quality And Facilities Towards Visitor Satisfaction Witnessing The Uluwatu Kecak Dance, Badung Regency, Bali Nazwah Putri Ramadhani; Bambang Hengky Rainanto; Wadudi Wibowo
Jurnal Ilmiah Pariwisata Kesatuan Vol. 7 No. 1 (2026): JIPKES Edisi Januari 2026
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v7i1.5565

Abstract

Intensifying competition in Bali's cultural tourism sector requires destination management to rely not only on cultural uniqueness but also on high-quality performances and adequate facilities that meet visitor needs. The Uluwatu Kecak Dance is one of the leading cultural tourism attractions in Badung Regency, Bali, attracting both domestic and international tourists. The high volume of visitation obliges destination managers to pay close attention to factors influencing visitor satisfaction. Visitor satisfaction is formed through direct experiences while watching the performance and using available facilities. This study aims to analyze the influence of tourist attraction, performance quality, and facilities on visitor satisfaction at the Uluwatu Kecak Dance, Bali. A quantitative approach was applied involving 103 respondents who had watched the performance. The data were analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS software. The findings indicate that tourist attraction, performance quality, and facilities have positive and significant effects on visitor satisfaction, demonstrating their essential role in enhancing the overall tourism experience quality. These results provide practical implications for destination managers to improve staff service quality and optimize supporting facilities in order to maintain competitiveness and ensure the sustainable management of the Uluwatu Kecak Dance destination for future long-term sustainability efforts