Syaefullah Syaefullah
Faculty of Public Protection, Institut Pemerintahan Dalam Negeri

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Implementation of E-Governance at The Public Service Mall of Central Lombok Regency with The Technology Acceptance Model (TAM) Approach Syaefullah Syaefullah
Journal of Governance Volume 10 Issue 4: (2025)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jog.v10i4.36233

Abstract

The implementation of the Public Service Mall (MPP) in Central Lombok began with a soft launch on December 30, 2022, by the Regent of Central Lombok Regency. The purpose of the study was to analyze the level of implementation of e-governance in the MPP of Central Lombok Regency. The research method used was a quantitative approach, which aims to measure the relationship between variables in the implementation of e-governance in the Public Service Mall (MPP) of Central Lombok Regency. The results of the study indicate that the implementation of e-governance in the MPP of Central Lombok Regency was successfully implemented effectively. Based on the TAM approach, the system is considered useful and quite easy to use and has been welcomed positively by the community. Meanwhile, based on Permendagri 104/2018, this innovation meets the criteria of novelty, benefits, contagiousness, and sustainability. The conclusion is 1. The implementation of e-governance through the TAM approach shows positive acceptance of technology by the community. 2. The implementation of e-governance in MPP Central Lombok meets the regional innovation indicators based on Permendagri Number 104 of 2018. 3. Field data supports the success of the implementation, but there are still technical and social challenges, suggestions 1. The Central Lombok Regency Government needs to improve the digital literacy of the community, especially the elderly and rural communities. 2. It is necessary to carry out periodic maintenance and improvement of digital infrastructure. 3. The local government can expand the scope of MPP digital services to all sub-districts. 4. E-governance-based services should continue to be updated and adjusted to the needs of the community.