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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang
Adlina Azalia Jati
Politeknik Imigrasi dan Pemasyarakatan Indonesia
Education

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ANALISIS KEBIJAKAN PELAYANAN PUBLIK MELALUI PROGRAM PASPORIA DI KANTOR IMIGRASI KELAS I NON TPI DEPOK Adlina Azalia Jati; Rahmawati Nurul Jannah; Budy Mulyawan
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 03 (2026): Volume 12 Nomer 03, September 2026 Publication
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i03.18807

Abstract

This study aims to analyze the public service policy implemented through the Pasporia program organized by the Class I Non-TPI Immigration Office of Depok at the Car Free Day (CFD) area in Depok City. This program is a form of proactive, mobile-based service innovation intended to bring passport services closer to the public and address accessibility constraints in conventional services. This study employs a descriptive qualitative approach, with data collected through observation, in-depth interviews, and documentation studies. The findings indicate that the implementation of the Pasporia policy has generally run well, marked by adequate program socialization, staff readiness, a responsive attitude among implementers, and standardized service procedures. However, several inhibiting factors were identified, including limited service quotas, dependence on weather conditions and CFD location availability, and limited technical facilities in the field. This study recommends strengthening cross-sector coordination, and conducting periodic evaluations to improve the effectiveness of the program as a sustainable public service innovation.
Co-Authors Budy Mulyawan Rahmawati Nurul Jannah