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All Journal International Journal of Education, Vocational and Social Science
Ikhwan Abdillah
Nurul Jadid University, East Java, Indonesian
Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Other

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Development Of A Mobile Application For Visiting Students In Optimizing Service Quality Management At The Nurul Jadid Islamic Boarding School Ikhwan Abdillah; Abdullah Abdullah
International Journal of Education, Vocational and Social Science Vol. 5 No. 04 (2026): International Journal of Education, Vocational and Social Science( IJVESS)
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijevss.v5i04.6521

Abstract

This study aims to analyze the development of the Sambang Santri mobile application and its effect on service quality management at Nurul Jadid Islamic Boarding School. The study employed a Research and Development (R&D) approach involving 50 respondents consisting of students’ guardians and service administrators. Data were collected through observation, interviews, documentation, and questionnaires, then analyzed using descriptive statistics and simple linear regression. The results indicate that the Sambang Santri mobile application achieved a feasibility level of 81.1%, categorized as highly feasible. The use of the mobile application had a positive and significant effect on service quality management, with a contribution effect of 51.7% (R² = 0.517) and a regression coefficient of 0.762. The application contributed to improvements in service accessibility, processing speed, efficiency, and user satisfaction. This study demonstrates that mobile-based service digitalization can support more effective and adaptive service quality improvement in Islamic boarding school environments.
Co-Authors Abdullah Abdullah