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All Journal Optimal: Jurnal Ekonomi dan Manajemen
Lika Handayani
Universitas Islam Negeri Fatmawati Sukarno Bengkulu

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Determinasi Kepuasan Kerja Karyawan PT Bank Muamalat Tbk Cabang Bengkulu Lika Handayani; Gustiya Sunarti; Fatimah Yunus
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 6 No. 1 (2026): Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v6i1.9313

Abstract

This study aims to determine and describe the level of employee job satisfaction at PT. Bank Muamalat Indonesia Tbk. Bengkulu Branch. Job satisfaction is a crucial factor influencing performance, loyalty, and organizational sustainability. This study employed a qualitative descriptive approach, focusing on a deep understanding of working conditions and employee perceptions. Data collection techniques included in-depth interviews, direct observation of the work environment, and the study of documentation relevant to company policies and activities. The informants in this study were employees of PT. Bank Muamalat Indonesia Tbk. Bengkulu Branch, selected purposively. The results indicate that employees are generally quite satisfied with their jobs, both in terms of the work environment, inter-employee relationships, and the management system implemented. This job satisfaction is believed to drive improved employee performance and support the achievement of company goals. This research is expected to provide evaluation and consideration for the management of PT. Bank Muamalat Indonesia Tbk. Bengkulu Branch in its efforts to continuously improve the quality of human resources and organizational performance.  
Co-Authors Fatimah Yunus Gustiya Sunarti