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All Journal Pamulang Law Review
Aryn Atmaranti Handarti
Universitas Al Azhar Indonesia

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Buying and Selling on Shopee: Goods Not Matching the Order Perspectives from Positive Law and Islamic Law Aryn Atmaranti Handarti; Muhammad Khutub
Pamulang Law Review Vol. 9 No. 1 (2026)
Publisher : Prodi Hukum S1 - Fakultas Hukum - Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/palrev.v9i1.58334

Abstract

The issue of receiving goods that do not match the order is an important problem because it makes consumers feel cheated or aggrieved. This study aims to analyze goods received that do not match the order in online shopping on Shopee based on the perspectives of positive law and Islamic law. The research method applied is empirical juridical. The results of the study are the shopping experiences of informants who received goods that did not match their orders in online shopping on Shopee based on positive law, namely that the seller has committed a breach of contract, namely performing but not in accordance with the agreement and not in accordance with Article 8 Paragraph (1) Letter f of the UUPK. In Islamic law, this contradicts the prohibition of tadlis. From the losses experienced by several informants who requested a return of goods and/or funds, some received a refund, and the goods were also returned, while others did not. This refund of funds is a right fulfilled based on Article 4, Letter h of the UUPK. Meanwhile, from an Islamic law perspective, this reflects the principle of freedom, namely, khiyar.
Co-Authors Muhammad Khutub