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All Journal Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI)
Rayung Wulan
Indraprasta Pgri University

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Sistem Pendukung Keputusan dalam Menentukan Kepuasan Masyarakat Terhadap Pelayanan di Kelurahan Kebon Pala dengan Metode TOPSIS Dimas Kurniawan; Rayung Wulan; Bondan Dwi Hatmoko
Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI) Vol. 7 No. 02 (2026): Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI)
Publisher : Program Studi Teknik Informatika, FTIK, Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/jrami.v7i02.1009

Abstract

Public satisfaction assessment of services is one of the important indicators in improving service quality in government institutions, especially at the sub-district level. However, the Kebon Pala sub-district still conducts the evaluation of public satisfaction conventionally and subjectively because it has not yet used a structured decision-making method. This research aims to build a decision support system to determine the level of community satisfaction with services in Kebon Pala Village using the Technique for Order of Preference by Similarity to Ideal Solution method. The TOPSIS method is used to process community satisfaction data based on several service criteria, namely service time, staff friendliness, availability of facilities, clarity of information, and certainty of time and procedures. Research data were obtained through observation, interviews, and the distribution of questionnaires to the community receiving the service. The research results indicate that the system developed is capable of generating preference values and ranking the level of public satisfaction objectively and measurably, thus helping the sub-district authorities in evaluating service quality and determining priorities for public service improvements
Sistem Seleksi Penerimaan Karyawan Baru di PT Ilmukomputercom Braindevs Sistema Menggunakan Metode Profile Matching Badr Khaerudin; Rayung Wulan
Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI) Vol. 7 No. 04 (2026): Jurnal Riset dan Aplikasi Mahasiswa Informatika (JRAMI)
Publisher : Program Studi Teknik Informatika, FTIK, Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/jrami.v7i04.2033

Abstract

The selection process for new employee recruitment at PT IlmuKomputerCom Braindevs Sistema is still conducted by reviewing application documents and paper curriculum vitae (CVs) one by one by HR personnel and relying on recommendations from partner schools. The number of applicants increased almost threefold, from 36 people in 2021 to 104 people in 2025, making the mechanism time-consuming and vulnerable to subjective assessment. This research aims to design and build a web-based new employee recruitment selection system application using the Profile Matching method. The system development was carried out using the waterfall model SDLC approach, with data collection through literature study, observation, and interviews with the HRD. The profile matching method was applied by comparing the applicants' scores against the company's ideal profile in three assessment aspects: administrative aspects, interview results, and skills covering nine criteria. The difference (gap) is converted into weights, grouped into core factors (60%) and secondary factors (40%), and then accumulated into a final score with inter-aspect weights of 35%, 25%, and 40%. Testing on five samples of programme position candidates resulted in a final ranking with the highest score of 3.52. The research results indicate that the developed system is capable of making the selection process more efficient, objective, and measurable
Co-Authors Badr Khaerudin Bondan Dwi Hatmoko Dimas Kurniawan