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Sofia A. P. Sambul
Program Studi Administrasi Bisnis, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sam Ratulangi

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Kualitas Pelayanan terhadap Kepuasan Pelanggan Kartu Halo di PT. Telkomsel Grapari Cabang Manado Ricki A. Siahaan; William A. Areros; Sofia A. P. Sambul
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

The purpose of this study was to determine whether the influence of service quality on halo card customer satisfaction when viewed from the dimensions of customer satisfaction. The research method used is Multiple Linear Regression because there are variables internal, external motivation and customer satisfaction. In the company organization that was studied has a population of 100 people with a total of 100 respondents. In the research results the influence of service quality is very influential effectively and efficiently on customer satisfaction at Telkomsel Grapari Manado.
Co-Authors Ricki A. Siahaan William A. Areros