Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Productivity
Danny D. S Mukuan
Business Adminstration Study Program

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh E-Service Quality Aplikasi MyTelkomsel terhadap Customer Satisfaction di Kelurahan Bahu Manado Sharon Jenifer Mamesah; Johny R. E Tampi; Danny D. S Mukuan
Productivity Vol 5 No 3 (2024): September 2024
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v5i3.55722

Abstract

The purpose of this research is to determine the influence of the MyTelkomsel Application E-Service Quality on Customer Satisfaction. This research uses quantitative research methods. The research population was 100 users of the MyTelkomsel application in Bahu District, Manado, using a purposive sampling technique. The statistical tests used in this research are the validity test, reliability test, simple correlation coefficient test, simple regression analysis test, partial test (t-test), and coefficient of determination test using IBM SPSS Statistics Version 29. Based on the results of statistical tests, it is known that the E-Service Quality variable has a positive and significant influence on the Customer Satisfaction variable with a calculated t value for the E-Service Quality variable of 9.265 with a significance of 0.001. From these results it is known that the calculated t value of 9.265 is greater than the t table value of 1.984, and the significance value of E-Service Quality is 0.001 smaller than the significance (0.05).
Co-Authors Johny R. E Tampi Sharon Jenifer Mamesah