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All Journal Journal of Industrial and Organizational Performance Engineering
Zidan Ahmad
Universitas Gunadarma, Indonesia

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Engineering Hospital Management Policies for Clinical Service Performance: The Mediating Role of Inter-Unit Coordination Fahmi Ferdian Dalimarta; Zidan Ahmad
Journal of Industrial and Organizational Performance Engineering Vol. 1 No. 1 (2026): April 2026
Publisher : CV Askara Scientia

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Abstract

Hospitals operate in increasingly complex healthcare systems where improving clinical service performance has become a strategic priority. Engineering hospital management policies has emerged as an important approach to enhance governance, optimize service processes, and strengthen patient-centered care. However, the effectiveness of policy innovation often depends on how well it is implemented across organizational units. This study examines the role of inter-unit coordination as a mediating mechanism linking hospital management policy innovation to clinical service performance. This research adopts a qualitative descriptive approach using a literature review of recent studies on healthcare management, service quality, and organizational coordination in hospitals. Relevant scholarly sources were systematically analyzed to synthesize conceptual relationships among the research variables. The findings indicate that engineering hospital management policies—such as digital health information systems, clinical governance frameworks, and patient safety initiatives—positively influence clinical service performance. Nevertheless, the impact of these policies becomes significantly stronger when supported by effective inter-unit coordination. Cross-departmental coordination facilitates communication, integrates service workflows, and ensures consistent implementation of clinical procedures. The study concludes that inter-unit coordination acts as a crucial mediator that translates policy innovation into improved clinical performance. Therefore, hospitals should prioritize integrated coordination systems alongside policy innovation to achieve sustainable improvements in service quality and patient safety.
Strategic Integration of Sustainability Reporting and ESG Ratings: Implications for Operational Performance and Corporate Reputation Jihaad Ahmad; Zidan Ahmad
Journal of Industrial and Organizational Performance Engineering Vol. 1 No. 1 (2026): April 2026
Publisher : CV Askara Scientia

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Abstract

The growing emphasis on corporate sustainability has transformed how organizations disclose their environmental, social, and governance (ESG) performance. Traditional financial reporting is increasingly considered insufficient to capture the broader impact of corporate activities on society and the environment. Consequently, sustainability reporting (SR) and ESG ratings have emerged as important mechanisms for evaluating corporate sustainability and guiding strategic decision-making. However, existing studies often examine sustainability reporting and ESG performance separately, leaving limited understanding of how their integration influences organizational outcomes. This study aims to analyze the integration of sustainability reporting and ESG ratings and its impact on operational performance and corporate reputation. A qualitative case study approach was employed focusing on PT Petrokimia Gresik, a major fertilizer and chemical company in Indonesia. Data were collected through semi-structured interviews, document analysis, and secondary corporate reports. The findings indicate that the integration of SR and ESG practices improves operational efficiency, strengthens environmental compliance, and enhances corporate reputation through increased stakeholder trust. The study highlights that embedding ESG indicators into internal performance targets plays a key role in strengthening sustainability governance and long-term corporate competitiveness.  
Co-Authors Fahmi Ferdian Dalimarta Jihaad Ahmad