Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal RUMI
Arissy Jorgi Sutan
Program Studi Ilmu Pemerintahan, Fakultas Hukum, Universitas Jambi

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Implementasi Polycentric Governance dalam Pelayanan Publik Perpajakan: Studi pada KPP Pratama Jambi Telanaipura Muhammad Ravi; Wahyu Rohayati; Arissy Jorgi Sutan
RUMI: Rumah Jurnal Ilmiah Multidisiplin Vol. 1 No. 2 (2026): RUMI (Rumah Ilmiah Jurnal Multidisiplin) (April)
Publisher : RUMI: Rumah Jurnal Ilmiah Multidisiplin

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the implementation of polycentric governance in public tax services at KPP Pratama Jambi Telanaipura and to assess its effectiveness in improving service quality. This research uses a qualitative approach with a case study method, where data were collected through semi-structured interviews, documentation, and observation involving key informants such as office leaders, section heads, staff, and taxpayers. The results indicate that the application of polycentric governance is reflected through the presence of multiple actors, self-organization, overlapping authority, and strong coordination and collaboration among work units. Each unit operates with relative autonomy while remaining interconnected in achieving common goals. In terms of public service quality, the indicators of tangibles, reliability, responsiveness, assurance, and empathy have been adequately fulfilled. Furthermore, the implementation of this governance approach has contributed to improving service effectiveness, as evidenced by stable and high service performance, enhanced responsiveness, and strengthened public participation through activities such as public hearings and tax education programs. However, challenges such as limited resources and overlapping authority remain. Overall, polycentric governance has a positive impact on enhancing the quality, effectiveness, and accountability of public tax services.
Analisis Tata Kelola Multiaktor Dalam Pendataan Program Jaminan Kesehatan Daerah di Kota Jambi Muhammad Dabit Jagaddita; Arissy Jorgi Sutan; Riri Maria Fatriani
RUMI: Rumah Jurnal Ilmiah Multidisiplin Vol. 1 No. 3 (2026): RUMI (Rumah Ilmiah Jurnal Multidisiplin) (Juni)
Publisher : RUMI: Rumah Jurnal Ilmiah Multidisiplin

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis tata kelola multiaktor dalam pendataan Program Jambi Bugar di Kota Jambi. Penelitian menggunakan pendekatan kualitatif dengan metode deskriptif. Informan penelitian terdiri atas Dinas Kesehatan Kota Jambi, Dinas Sosial Kota Jambi, Badan Penyelenggara Jaminan Sosial Kesehatan, serta masyarakat penerima bantuan kesehatan. Pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi. Teknik analisis data menggunakan model interaktif dengan tahapan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa tata kelola multiaktor dalam pendataan Program Jambi Bugar melibatkan kerja sama antara Dinas Kesehatan, Dinas Sosial, Badan Penyelenggara Jaminan Sosial Kesehatan, dan masyarakat dalam proses verifikasi serta pengelolaan data penerima bantuan kesehatan. Dinas Kesehatan dan Dinas Sosial memiliki peran dominan dalam proses verifikasi data, sedangkan Badan Penyelenggara Jaminan Sosial Kesehatan berperan dalam sinkronisasi data kepesertaan program kesehatan daerah.
Co-Authors Muhammad Dabit Jagaddita Muhammad Ravi Riri Maria Fatriani Wahyu Rohayati