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All Journal Implementasi Manajemen & Kewirausahaan
Natasha Karenina Suhadrianto
IPB University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Loyalitas Pelanggan terhadap Pembelian Produk Madu Multiflora Natasha Karenina Suhadrianto; Pudji Muljono; Irni Rahmayani Johan
Implementasi Manajemen & Kewirausahaan Vol 6 No 1 (2026): IMKA JOURNAL
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Wijaya Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38156/imka.v6i1.746

Abstract

This study analyzes customer loyalty in purchasing multifloral honey across generational cohorts in the Jabodetabek area. Using a quantitative survey of 135 respondents and Customer Loyalty Index (CLI) analysis with Microsoft Excel and SPSS, the results show that overall consumers are categorized as loyal (CLI = 72.32%). Generation Y demonstrates the highest loyalty (74.83%), followed by Generation Z (71.87%), while Baby Boomers and Generation X show comparatively lower loyalty (68.32%). Despite overall loyalty, price sensitivity significantly influences repurchase intention across all generations. Younger generations exhibit stronger attitudinal loyalty, whereas older generations display behavioral loyalty but are more sensitive to price changes. The findings suggest that marketers should maintain price stability and strengthen online sales strategies while ensuring product availability in physical stores to sustain loyalty.
Co-Authors Irni Rahmayani Johan Pudji Muljono