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All Journal Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan
Wiwik Suryadartiwi
Universitas Awal Bros
Health Professions Nursing Public Health

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Faktor-Faktor Internal dan Eksternal yang Berhubungan dengan Pemahaman Pasien Rawat Jalan Terkait Informasi Pelayanan Non-Klinis di Rumah Sakit Umum Daerah Petala Bumi Provinsi Riau Wiwik Suryadartiwi; Agisty Cahya Putri; Marian Tonis
Jurnal Ventilator Vol. 4 No. 3 (2026): September : Jurnal Ventilator
Publisher : Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59680/ventilator.v4i3.2699

Abstract

Patient understanding of non-clinical service information is essential for ensuring smooth hospital services and may be influenced by internal and external factors. Preliminary observations at RSUD Petala Bumi, Riau Province, indicated that some patients experienced difficulties understanding registration procedures, service schedules, and administrative processes. This study aimed to analyze the relationship between internal and external factors and patients’ understanding of non-clinical outpatient service information. A quantitative cross-sectional design was used. Internal factors included age, education level, and previous treatment experience, while external factors comprised information media, staff information delivery, and information accessibility. Data were collected using questionnaires and analyzed through univariate analysis and the Chi-square test. The findings showed that age (p = 0.337), education level (p = 0.539), and information media (p = 0.576) were not significantly associated with patient understanding. However, treatment experience (p < 0.001), staff information delivery (p < 0.001), and information accessibility (p = 0.007) showed significant associations. Improving staff communication and information accessibility is recommended to enhance patients’ understanding of non-clinical service information.
Co-Authors Agisty Cahya Putri Marian Tonis