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All Journal Simtek : Jurnal Sistem Informasi dan Teknik Komputer
Valentino Aris
Program Studi Bisnis Digital, Fakultas Ekonomi dan Bisnis, Universitas Negeri Makassar, Makassar, Indonesia
Computer Science & IT Electrical & Electronics Engineering Engineering

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PENGEMBANGAN SISTEM INFORMASI OMNICHANNEL BERBASIS WEB PADA BRIGHT ENGLISH COURSE PALOPO Valentino Aris; Fadil Muhammad; Airul Syahrif; Adawiyah Asti Khalil
Simtek : jurnal sistem informasi dan teknik komputer Vol. 11 No. 2 (2026): Oktober 2026
Publisher : STMIK Catur Sakti Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51876/simtek.v11i2.1823

Abstract

Changes in digital service processes within non-formal educational institutions require better integration of information, registration, communication, and data management channels. This study aims to develop a web-based omnichannel information system for Bright English Course to support online registration, user management, grade management, and service continuity through social media and WhatsApp. The study employed the Design Science Research Methodology (DSRM), consisting of problem identification, definition of solution objectives, design and development, demonstration, evaluation, and communication. The resulting artifact is a web-based application with access rights for administrators, instructors, students, and parents or guardians. The system was evaluated using black-box testing and semi-structured interviews with the course owner. The testing results showed that all 13 functional scenarios were successfully executed, while the interviews indicated that the system met operational needs and supported registration, user management, and access to learning outcomes. The developed system provides a foundation for a more structured omnichannel service, although further development is required to achieve full data integration across platforms.
IMPLEMENTASI DASHBOARD ANALITIK UNTUK MONITORING KINERJA OPERASIONAL PADA PT TOPAN LOGISTIK INTERNASIONAL St. Astianti Salmah; Valentino Aris; Syamsu Alam
Simtek : jurnal sistem informasi dan teknik komputer Vol. 11 No. 2 (2026): Oktober 2026
Publisher : STMIK Catur Sakti Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51876/simtek.v11i2.1836

Abstract

Penelitian ini bertujuan untuk mengimplementasikan dashboard analitik sebagai alat bantu visual dalam memantau kinerja operasional di PT Topan Logistik Internasional. Kompleksitas distribusi logistik di wilayah Indonesia Timur menuntut pengelolaan armada dan rute pengiriman yang terintegrasi secara cepat dan akurat. Penelitian ini menggunakan pendekatan Research and Development (R&D) dengan menerapkan model perancangan System Development Life Cycle (SDLC). Perancangan dashboard dilakukan menggunakan aplikasi Microsoft Power BI, sementara pengujian fungsionalitas sistem dievaluasi melalui metode black box testing. Hasil penelitian menunjukkan bahwa dashboard analitik yang diimplementasikan mampu menyajikan ringkasan indikator kinerja utama secara visual seperti tren volume pengiriman, akumulasi beban operasional, sebaran titik lokasi pengiriman, performa pengemudi, hingga utilitas penggunaan armada. Implementasi dashboard membantu mengurangi ketergantungan terhadap proses pelaporan manual serta meningkatkan kemudahan akses informasi untuk mendukung pengambilan keputusan berbasis data
Co-Authors Adawiyah Asti Khalil Airul Syahrif Fadil Muhammad St. Astianti Salmah Syamsu Alam