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All Journal Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Ita Citra Putriya Ningsih
Universitas Mohammad Husni Thamrin
Economics, Econometrics & Finance

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The Influence of Physical Workload, Mental Workload, and Shift Work on Employee Performance Through Job Stress as a Mediating Variable at Hotel Grand Bydiel Cianjur Ita Citra Putriya Ningsih; Helena Louise Panggabean; Ependi
Ilmu Ekonomi Manajemen dan Akuntansi Vol. 7 No. 2 (2026): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v7i2.3947

Abstract

The hospitality industry requires readiness of human resources to deliver fast, accurate, and consistent service, so that job demands may increase the pressure experienced by employees. This study aims to analyze the effect of physical workload, mental workload, and shift work on employee performance through job stress as a mediating variable among employees of Hotel Grand Bydiel Cianjur. A quantitative method with a causal-associative approach was used, involving 109 employees selected through a saturated sampling technique. Data were analyzed using Structural Equation Modeling based on Partial Least Square (SEM-PLS) with SmartPLS 3. The results show that physical workload has a positive and significant effect on employee performance but no significant effect on job stress. Mental workload has a negative and significant effect on job stress but no significant effect on employee performance. Shift work has a positive and significant effect on both employee performance and job stress. Job stress has no significant effect on employee performance and does not mediate the effect of the three independent variables on employee performance. Hotel management is advised to continuously evaluate workload distribution, shift scheduling, and employee stress management.
Co-Authors Ependi Helena Louise Panggabean