Minto Waluyo
Universitas Pembangunan Negeri "Veteran" Jawa Timur

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Analysis Of The Effect Of Workload And Work Environment On Employee Satisfaction And Performance PT XYZ Using SEM Helga Aisyah Elvina; Minto Waluyo
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4774

Abstract

This study aims to determine whether there is an influence between workload and work environment on employee satisfaction and performance at PT XYZ. The sample of this study was 122 employees who were directly involved in operations. and the method applied was SEM. The results of this study are that workload and work environment significantly influence employees' job satisfaction. workload and work environment have a significant effect on employee performance. Furthermore, employee satisfaction has a notable effect on employee performance. For further research, it is recommended to expand the variables studied.
The Effect Of Price, Product, Service Quality, And Branding On Repurchase Intention Mediated By Customer Satisfaction Using SEM Tools Case Study: Food UMKM (Weekend Kitchen) Acyuta Intan Nurardisa; Minto Waluyo
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 3 (2025): Dinasti International Journal of Economics, Finance & Accounting (July-August 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i3.4778

Abstract

This study aims to determine the effect of price, product, and service quality on repurchase intention mediated by customer satisfaction at Weekend Kitchen Surabaya food UMKM. This research is motivated by the decline in the number of repeat purchases every year which is thought to be influenced by these factors. The research uses a quantitative method with a Structural Equation Modeling approach assisted by AMOS software. Respondents involved were 100 active customers who had purchased Weekend Kitchen products. The results showed that price and service quality have a significant effect on customer satisfaction, while product has no significant effect. Meanwhile, only price has a significant effect on repurchase intention, while product, service quality, and customer satisfaction show no significant effect. The conclusion of this study is that price is the main factor in shaping satisfaction and encouraging repeat purchases, so UMKM are advised to focus on pricing strategies that are in line with customer value perceptions, as well as evaluating product innovation and service strategies to increase customer loyalty.