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All Journal Journal of Hotel Management
Nila Lee Thesa
Politeknik Pariwisata Bali
Social Sciences

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Pengaruh Beban Kerja Terhadap kinerja Karyawan F& B Services Departement di Intercontinentan Bali Resort Nila Lee Thesa; Ida Ayu Kalpikawati; Ni Luh Gde Sri Sadjuni
Journal of Hotel Management Vol. 3 No. 1 (2025): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v1i1.1514

Abstract

The intense competition in the hospitality industry demands high-quality service, with employee performance being a crucial factor influencing it. The purpose of this study is to determine the effect of workload on employee performance in the F&B service department at InterContinental Bali Resort. This research uses quantitative data and includes the entire population of 82 active employees as the sample. The analytical techniques used include validity tests, reliability tests, classical assumption tests, simple linear regression analysis, coefficient of determination tests, and t-tests. The results show that the workload variable has a positive and significant effect on employee performance, with a t-value (thitung) greater than the critical t-value (ttabel), specifically 9.721 > 1.664. The workload has a positive beta value of 0.676 on employee performance. Workload contributes to influencing employee performance by 54.2% in the moderate category, while the remaining 45.8% is influenced by other variables not examined in this study.
Co-Authors Ida Ayu Kalpikawati Ni Luh Gde Sri Sadjuni