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All Journal E-Journal Home Economic and Tourism Jurnal Inovasi Administrasi Negara Terapan
Kurnia, Tessa
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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PENGARUH KADAR GULA TERHADAP KUALITAS SELAI TERONG BELANDA Kurnia, Tessa; Faridah, Anni; Syarif, Wirnelis
Journal of Home Economics and Tourism Vol 15, No 2 (2017): Periode September 2017
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

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Abstract

This research based on using oftamarillo fruit in food processing is less, in fact the tamarillo includes a great nutritional degree for healty.The purpose of this research is analysing the effects of using sugar degree on the quality of tamarillo jam, consist of color, smell, texture, and teste. This type of this research is purely experimental with complete randomized design method. The research variables include independent variables withsugar degree as much 40%, 50% and 60% of the total material used. The dependent variable are quality of tamarillo jam. Primary data is sourced from 30 semi-trained by submitting the organoleptic test format. Analysis data with ANAVA, if there is real difference continued with Duncan test. The result of the analysis is there real difference to the use of sugar degree in the quality of maroon color, easy to smear of texture, and sweet acidity of typical tamarillo. On the typical tamarillo smell of quality, typical cinnamon smell and smooth texture have no significant difference. The best results fortamarillo jam is jam with 60% sugar degree.Keywords : Sugar Level, Tamarillo Jam, Quality
Analisis Kualitas Layanan Melalui E-Plavon (Pelayanan Via Online) Di Desa Trosobo, Kecamatan Taman, Kabupaten Sidoarjo Kurnia, Tessa; Rosdiana, Weni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 1 (2023): Kebijakan dan Tatakelola Lembaga Publik untuk Tujuan Pembangunan Berkelanjutan
Publisher : Universitas Negeri Surabaya

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Abstract

Plavon (Online Service) is a service that can be used to request population administration services developed by the Sidoarjo Regency Population and Civil Registration Office. The purpose of this study to describe and analyze the quality of service through E-Plavon (Online Service) Trosobo Village. The research using theory by Zeithaml, et al based on 5 indicators, tangible, reliability, responsiveness, assurance, and empathy. The type of research used is descriptive with a qualitative approach. The results showed that quality of service First, tangible indicators include the appearance of E-Plavon and the appearance of employees have been fulfilled, the service process still constrained by the community not knowing the stages of use, and facilities are constrained by the community not knowing how to minimize files. Second reliability indicator includes the accessibility of E-Plavon and the officer's ability to use tools has een fulfilled. Third indicator of responsiveness includes complaints that are constrained by the suggestion box not being used and fast service has been fulfilled. Fourth, assurance indicators include service times that are often late and service fees are good. Fifth, the empathy indicator, which is non-discriminatory, is constrained because there are no other language options displayed. Suggestions by researchers are to make a service flow chart through E-Plavon in Trosobo Village which is made x banner and uploaded through social media, reactivate the suggestion box at the Trosobo Village Government, increase the number of Sidoarjo Regency Dispendukcapil employees in the E-Plavon operator section, Add other language options to the E-Plavon service.
Co-Authors Anni Faridah WENI ROSDIANA Wirnelis Syarif