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All Journal SENTRI: Jurnal Riset Ilmiah
Eka Puspita Maharani
Universitas Muhammadiyah Sidoarjo
Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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Kualitas Pelayanan Pos Kesehatan Desa (Poskesdes) Desa Kendalpecabean Eka Puspita Maharani; Ilmi Usrotin Choiriyah
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 9 (2026): SENTRI : Jurnal Riset Ilmiah, September 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i9.7160

Abstract

Health service quality is essential for improving community health, especially at village healthcare facilities. This study analyzed the service quality of Kendalpecabean Village Health Post (Poskesdes), Candi District, Sidoarjo Regency, using the SERVQUAL dimensions. A descriptive qualitative case study was conducted through observation, in-depth interviews, and documentation involving the village treasurer, village midwife, health cadres, and service users selected purposively. Data were analyzed through reduction, presentation, and conclusion drawing. The findings show that the tangible, responsiveness, assurance, and empathy dimensions have been implemented well, supported by adequate facilities, competent personnel, clear service schedules, positive Community Satisfaction Survey (SKM) results, and friendly services. However, the reliability dimension remains suboptimal due to the absence of a Village Decree and Standard Operating Procedures (SOPs). Strengthening governance, improving facilities, adding health personnel, and extending service hours are recommended to improve service quality.
Co-Authors Ilmi Usrotin Choiriyah