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All Journal Hukum Inovatif : Jurnal Ilmu Hukum Sosial dan Humaniora Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara
Yokhebed Arumdika Probosambodo
Universitas Slamet Riyadi
Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Integration of Consumer Protection and Personal Data Protection in E-Commerce Transactions in Indonesia Anggo Doyoharjo; Yokhebed Arumdika Probosambodo; Erni Anggita Anatasya Putri
Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara Vol. 3 No. 3 (2026): September: Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jembatan.v3i3.3411

Abstract

The growth of electronic commerce (e-commerce) has created increasingly complex legal relationships among consumers, business actors, platform operators, payment service providers, and other supporting parties. These developments raise issues concerning contractual balance, the allocation of business actor liability, and the protection of consumers' personal data. This study aims to analyze the legal construction of consumer protection in e-commerce agreements in Indonesia and to assess the effectiveness of its implementation in digital transactions. The study employs normative legal research using statutory, conceptual, and case approaches, strengthened by document based empirical confirmation through consumer complaint reports, government institutional data, court decisions, and documents related to electronic transactions. The findings show that e-commerce consumer protection already rests on contract law, the Consumer Protection Law, regulations on electronic transactions and Trading Through Electronic Systems, and the Personal Data Protection Law. Nevertheless, imbalances persist in standard form contracts, responsibility among actors in the digital ecosystem is not always clearly distributed, and a gap remains between normative protection and the practical recovery of consumer rights. Personal data protection is therefore inseparable from digital consumer protection. Strengthening consumer protection requires transparent information, fair contractual clauses, responsibility based on function and control over risk, secure personal data processing, and complaint and redress mechanisms that are simple, prompt, and effective.
The Legal Position of Marketplaces as Intermediaries in Consumer Disputes Josef Purwadi Setiodjadi; Yokhebed Arumdika Probosambodo; Anggo Doyoharjo
Hukum Inovatif : Jurnal Ilmu Hukum Sosial dan Humaniora Vol. 3 No. 4 (2026): Hukum Inovatif: Jurnal Ilmu Hukum Sosial dan Humaniora
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/humif.v3i4.3590

Abstract

The expansion of digital marketplaces has transformed consumer transactions from a bilateral seller consumer relationship into a multi actor platform ecosystem. This development raises a central legal question: when a consumer suffers loss, is the marketplace merely an intermediary, or can it bear legal responsibility alongside the merchant? This study analyzes the legal position and liability boundaries of marketplaces in Indonesian consumer disputes. It employs normative legal research using statutory, conceptual, case, and comparative approaches, focusing on Law No. 8 of 1999, Government Regulation No. 80 of 2019, Minister of Trade Regulation No. 19 of 2026, Constitutional Court Decision No. 86/PUU XXIV/2026, and comparative developments under the European Union Digital Services Act. The study finds that a marketplace is not a legally neutral conduit: it is a Electronic Commerce System Provider (PPMSE) business actor that controls transaction architecture, verification, labels, rankings, payment interfaces, and complaint mechanisms. Nevertheless, liability should not automatically be joint and several for every merchant violation. This article proposes a functional proportional liability model in which liability escalates according to control, knowledge, due diligence, causal contribution, and the platform's role in creating consumer reliance.
Co-Authors Anggo Doyoharjo Erni Anggita Anatasya Putri Josef Purwadi Setiodjadi