Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Greenation International Journal of Engineering Science
Diansyah
Medical Record and Health Information Study Program, Politeknik Piksi Ganesha, Bandung, Indonesia
Aerospace Engineering Automotive Engineering Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Mechanical Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analysis of the Impact of Downtime Disruptions on SIMRS on the Operational Process of Outpatient Registration Services at AMC Hospital Cileunyi Nabilah Tsani Nurisyafa'ah; Diansyah
Greenation International Journal of Engineering Science Vol. 4 No. 3 (2026): (GIJES) Greenation International Journal of Engineering Science (September - No
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijes.v4i3.1351

Abstract

Downtime refers to the period during which a system's core services are unavailable or inaccessible for a certain period of time due to unexpected disruptions; specifically, the outpatient registration department at AMC Hospital still frequently experiences downtime issues. This study aims to determine the impact of downtime on operational processes in the outpatient registration department. The method used was a descriptive study with a qualitative approach, involving observations and interviews with 10 informants selected through purposive sampling based on inclusion and exclusion criteria. The results showed that the most frequent disruptions occurred between December 2025 and May 2026, with prolonged durations caused by server outages, slow BPJS bridging, and internet connectivity issues. These disruptions forced staff to switch to manual record-keeping, which led to long queues and increased the average registration time from approximately 3 minutes (under normal conditions) to approximately 35 minutes following the downtime. SIMRS downtime significantly reduced the efficiency of outpatient registration services. The hospital is advised to improve its IT infrastructure, increase the number of IT staff, and develop more structured standard operating procedures (SOP) for handling downtime.
Co-Authors Nabilah Tsani Nurisyafa'ah