Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Reni Eko Hati
Institut Ilmu Sosial dan Manajemen STIAMI
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Digitalisasi Administrasi, Komunikasi, dan Kualitas Pelayanan Bagian Akademik terhadap Kepuasan Mahasiswa Fakultas Hukum Universitas Indonesia Reni Eko Hati; Euis Komalawati
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 3 No. 4 (2026): Oktober : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v3i4.1261

Abstract

Digital transformation in higher education requires universities to improve academic services to meet students’ needs and expectations. At the Faculty of Law, University of Indonesia, administrative processes have been digitized through various academic information systems; however, challenges remain, including limited system integration, service disruptions, ineffective communication, and the need for continuous service improvement. This study aims to analyze the effects of administrative digitization, communication, and academic service quality on student satisfaction. A quantitative approach was employed using a survey of 100 students selected through purposive sampling. Data were collected through questionnaires and analyzed using multiple linear regression. The results show that administrative digitization has a positive and significant effect on student satisfaction, with an adjusted R² of 44.6%. Communication also has a positive and significant effect, with an adjusted R² of 7.7%, while service quality has the most dominant positive and significant effect, with an adjusted R² of 79.5%. Simultaneously, administrative digitization, communication, and service quality significantly affect student satisfaction, with an adjusted R² of 81.4%. These findings highlight the importance of integrated digital administrative systems, effective academic communication, and continuous service quality improvement to provide fast, accurate, responsive, and student-oriented academic services.
Co-Authors Komalawati, Euis