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Ramadhani Syahputra Ritonga
Universitas Harapan Medan
Computer Science & IT Decision Sciences, Operations Research & Management

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Design of Academic Chatbot Using Rule-Based System Method in Information Systems Study Program Ramadhani Syahputra Ritonga; Ahmad Zakir
Bahasa Indonesia Vol 18 No 07 (2026): Instal : Jurnal Komputer
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jurnalinstall.v18i07.557

Abstract

This study aims to Design and develop an academic Whatsapp Chatbot for the Information Systems Study Program using Node.js and a Rule-Based System approach. The System was developed through stages consisting of requirements analysis, Design using Unified Modeling Language (UML), Implementation with Node.js and MySQL, and System Testing. The results demonstrate that the Chatbot can automatically provide academic information via Whatsapp, including details on students, lecturers, class schedules, announcements, academic documents, FAQs, the academic calendar, internships (KP), community service programs (KKN), theses and announcements notifications. The System's key advantage is the ability to access information quickly and in real-time via Whatsapp. Testing results indicate that the System operates in accordance with user requirements. Future development could involve implementing Natural Language Processing (NLP) technology to enable the Chatbot to better understand users' natural language.
Co-Authors Ahmad Zakir, Ahmad