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All Journal International Journal of Advanced Multidisciplinary Jurnal Manajemen Pendidikan
Derriawan Derriawan
Universitas Pancasila, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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Strategi Peningkatan Kualitas Pelayanan Melalui Optimalisasi Penerapan ISO Arsip 15489 Pada Lembaga X Cahyadi Estu Heryanto; Mombang Sihite; Derriawan Derriawan
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jmp.v14i02.135

Abstract

Strategy to Improve Service Quality through Optimizing the Implementation of ISO Archive 15489 in Institution X This study aims to analyze the effect of ISO 15489 records management implementation and digital transformation on the quality of records management and its implications for service quality at the Institute x. The research employs a mixed methods approach with an explanatory sequential design, where the quantitative phase is conducted first through questionnaires distributed to all 35 respondents, followed by qualitative analysis using Focus Group Discussions (FGD) to deepen the findings. Quantitative data analysis is carried out using the Partial Least Square (PLS-SEM) method to examine the relationships between variables. The results indicate that the implementation of ISO 15489 and digital transformation have a positive and significant effect on records management quality. Furthermore, records management quality significantly influences service quality. Indirectly, ISO 15489 implementation and digital transformation also affect service quality through records management quality as a mediating variable. Strategic analysis using SWOT, IFE, EFE, IE, and QSPM reveals that the priority strategies focused on optimizing ISO 15489 implementation and strengthening digital transformation in records management. These strategies are considered the most effective in improving efficiency, information accuracy, and service quality in a sustainable manner.In conclusion, this study confirms that the integration of international records management standards and digital transformation is a key factor in enhancing records management quality and service quality, as well as strengthening organizational information credibility at both national and global levels.
Strategic Management Analysis For Sustainable Business Performance PT X Rully Noviandar; Mombang Sihite; Derriawan Derriawan
International Journal of Advanced Multidisciplinary Vol. 4 No. 1 (2025): International Journal of Advanced Multidisciplinary (April-June 2025)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v4i1.853

Abstract

In a business era full of uncertainty and high competitive dynamics, the company's ability to develop and execute mature strategic management is the main determinant in maintaining business sustainability. The purpose of this study is to analyze and evaluate the application of strategic management at PT X through a comprehensive approach, starting from the analysis of mission statement components, SWOT analysis, IFE and EFE Matrix, Competitive Profile Matrix (CPM), to Strategic Position and Action Evaluation (SPACE) Matrix, as well as the design of corporate strategy using The Three Horizons model. This study uses a descriptive qualitative method with a case study approach. The data collection technique includes a study of documents on the financial and annual statements of PT X and its subsidiaries from 2012–2019, then financial and annual report data of three companies for benchmarking. The results showed that PT X had significant internal strength (IFE score 3.04) but was less than optimal in responding to external dynamics (EFE score 2.61). The proposed corporate strategy includes strengthening core business (H1), transforming business unit portfolio (H2), and long-term innovative development (H3). This research is expected to be an initial reference for follow-up studies that can enrich the analysis of business strategies through additional approaches such as PESTLE and Balanced Scorecard to establish more holistic sustainable performance indicators.
Co-Authors Cahyadi Estu Heryanto Mombang Sihite Rully Noviandar