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All Journal Journal of Innovation and Computer Science
Muhamad Femy Mulya
Tanri Abeng University, Indonesia
Computer Science & IT

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The Influence of System Quality and Information Quality on User Satisfaction with the JKT48 Website Based on the WebQual 4.0 Method Saipul Anwar; Ivanca Nur Isnaeny; Arisantoso; Muhamad Femy Mulya
Journal of Innovation and Computer Science Vol. 2 No. 2 (2026): Journal of Innovation and Computer Science
Publisher : Yayasan Mitra Peduli Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57053/jics.v2i2.184

Abstract

In the digital era, website quality has become a crucial factor affecting user satisfaction, including on the official JKT48 website, which provides information and services for fans. Using the WebQual 4.0 method, this study aims to analyse the effects of usability, information, service interaction, and system and information quality on user satisfaction with the JKT48 website. This study employed a quantitative survey approach. Data were collected using a Likert-scale questionnaire and a purposive sampling technique involving 107 active website users in Indonesia. The data were analysed using multiple linear regression after validity, reliability, and classical assumption tests were conducted. The results of the study show that all independent variables have good validity and reliability. These variables also have a significant effect on user satisfaction, both simultaneously and partially. The model's explanatory contribution is 50.4%. Therefore, improving website service satisfaction should be prioritised by enhancing ease of use, data quality, and service interaction quality in order to increase user satisfaction and customer loyalty.
Co-Authors Arisantoso Ivanca Nur Isnaeny Saipul Anwar