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All Journal Siber Journal of Transportation and Logistics
Dava Maesazshandy
Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect of Delivery Time on Customer Satisfaction in Cargo Services Dava Maesazshandy; Muhammad Tohir
Siber Journal of Transportation and Logistics Vol. 2 No. 3 (2024): (SJTL) Siber Journal of Transportation and Logistics (October - December 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i3.389

Abstract

This study aims to analyze the impact of delivery time on customer satisfaction in cargo services. The research was conducted using a quantitative approach with a survey method. Data were collected from 150 respondents who are customers of various cargo service providers. The results indicate that delivery time significantly affects customer satisfaction. Timely deliveries lead to higher customer satisfaction, while delays result in dissatisfaction. The study concludes that improving delivery time can enhance customer satisfaction in cargo services.
Co-Authors Muhammad Tohir