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All Journal Economic and Business Horizon
Leni Evangalista Marliani
Universitas Jenderal Achmad Yani, Indonesia
Economics, Econometrics & Finance

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The Influence of Product Quality and Price Perception on Repurchase Interest with Customer Satisfaction as a Mediating Variable Uci Rohani Nurhasanah; Leni Evangalista Marliani
Economic and Business Horizon Vol. 5 No. 5 (2026): September
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/ebh.5.5.2026.1490

Abstract

Intense competition in the food and beverage industry requires brands to maintain repurchase interest by delivering product quality and price value that meet consumer expectations and foster customer satisfaction. This study aims to determine the effect of product quality and price perception on repurchase interest, with customer satisfaction as a mediating variable. This study involved samples and populations with a minimum age of 17 years and above, who had purchased and consumed drinks. The number of respondents in this study was determined to be 77, collected using purposive sampling, which is included in the non-probability sampling category. Data analysis used SPSS 24. The results of the study found that product quality has a significant effect on customer satisfaction, price perception has a significant effect on customer satisfaction, product quality has a significant effect on repurchase interest, price perception has no significant effect on repurchase interest, customer satisfaction plays a mediating role in the influence of product quality on repurchase interest, and customer satisfaction plays a mediating role in the influence of price perception on repurchase interest. These findings provide implications in formulating strategies to improve product quality, price perception, and customer satisfaction to encourage repurchase interest.
The Influence of Perceived E-Service Quality on E-Customer Loyalty through E-Trust and E-Customer Satisfaction among E-Commerce Users Ismanda Dewi Rukmana; Leni Evangalista Marliani
Economic and Business Horizon Vol. 5 No. 5 (2026): September
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/ebh.5.5.2026.1629

Abstract

The continued growth of e-commerce in Indonesia has intensified competition among platforms. Lazada recorded an access share of 9.09%, below Shopee, TikTok Shop, and Tokopedia. Its Top Brand Index also declined by 5.50 percentage points, from 25.10% in 2024 to 19.60% in 2025, indicating a decline in customer loyalty. This study examines the effect of perceived e-service quality on e-customer loyalty through e-trust and e-customer satisfaction among Lazada users in Bandung. Using a quantitative approach, data were collected through questionnaires from Lazada users who had previously made purchases through the application. Data were analyzed using simple and multiple linear regression and the Sobel test with IBM SPSS Statistics 27. The results show that perceived e-service quality positively and significantly affects e-trust and e-customer satisfaction. E-customer satisfaction significantly enhances e-customer loyalty, whereas e-trust has no significant effect. E-trust does not mediate the relationship between perceived e-service quality and e-customer loyalty, while e-customer satisfaction significantly mediates the relationship. These findings support the S-O-R theory and highlight customer satisfaction as a key mechanism in building e-commerce loyalty.
Co-Authors Ismanda Dewi Rukmana Uci Rohani Nurhasanah