<![CDATA[This study aims to evaluate the implementation of the Mikrotrans Program in supporting integrated transportation in North Jakarta as part of the JakLingko system. The research employs a qualitative descriptive method to describe policy implementation phenomena at the operational level. Data were collected through observations, in-depth interviews, and documentation involving 16 informants representing government officials, operators, drivers, and service users. The data analysis techniques consisted of data collection, data condensation, data presentation, and conclusion drawing, following an interactive analysis model. The theoretical framework employed is Leo Agustino’s evaluation theory (2023), which encompasses aspects of human resources, institutional arrangements, infrastructure and technology, finance, and regulation. The findings indicate that the implementation of the Mikrotrans Program has not yet operated optimally. Several constraints were identified, including suboptimal driver competence, limited numbers and unequal distribution of facilities within the fleet, the incomplete provision of supporting facilities for drivers, limited budgetary support affecting route implementation, as well as insufficient public understanding and undisciplined user behavior. This study recommends strengthening supervision of driver competence, increasing and equalizing the fleet, enhancing support facilities and funding, reinforcing the integration of Mikrotrans services with other modes of public transportation, and expanding public socialization regarding public transportation. Overall, the Mikrotrans Program in North Jakarta has not been implemented optimally, particularly in terms of competency development, the availability and condition of infrastructure, the availability of operational funding, regulatory implementation, and public understanding of integrated transportation in North Jakarta.]]>
