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All Journal Jurnal Riset Multidisiplin Edukasi
Muhammad Feriliansyah
Sistem Informasi, Fakultas Sains dan Teknologi, UIN Raden Fatah Palembang
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ANALISIS KUALITAS WEBSITE RSUP Dr.RIVAI ABDULLAH BANYUASIN MENGGUNAKAN METODE WEBQUAL 4.0 Muhammad Feriliansyah; Fathiyah Nopriani; Sri Rahayu
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 9 (2026): Jurnal Riset Multidisiplin Edukasi (September 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i9.2612

Abstract

The website of RSUP Dr. Rivai Abdullah Banyuasin is used by the public,doctors, and hospital staff. The obstacles are that the hospital is located far away and the sources are difficult to reach. Util now, there has been no research on the quality of the SRUP Dr. Rivai Abdullah Banyuasin website using the webqual 4.0. Data collection is done using a quetionnaire with 100 repondents. This study uses the approach in the parameter estimation process. Based on hypothesis testing using the path coefficient and t-statisrics tests, it shows that all relationships between variables are cosidered accepted. This largest influence is given bt the service interaction duality variable. Both the variable of information quality, timeliness, and usability, overall, the research results show that the website quality of RSUP Dr. Rivai Abdullah banyuasin has met quality criteria, but improvements are still needd in the aspects of information updates access speed, and servicce interaction optimization to maximize user satisfaction.
Co-Authors Fathiyah Nopriani Sri Rahayu